BS EN ISO 13131:2022:2023 Edition
$198.66
Health informatics. Telehealth services. Quality planning guidelines
| Published By | Publication Date | Number of Pages |
| BSI | 2023 | 60 |
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 2 | undefined |
| 4 | European foreword Endorsement notice |
| 8 | Foreword |
| 9 | Introduction |
| 11 | 1 Scope 2 Normative references 3 Terms and definitions |
| 12 | 3.1 Quality characteristics |
| 13 | 3.2 Actors |
| 15 | 3.3 Care |
| 17 | 3.4 Quality and risk |
| 20 | 3.5 Services 3.6 Devices 4 Application of these guidelines |
| 21 | 5 Quality management of telehealth services 5.1 Quality management 5.1.1 Telehealth service quality planning |
| 22 | 5.1.2 Guidelines for quality and risk management 5.2 Management of quality characteristics 5.2.1 General |
| 23 | 5.2.2 Guidelines for quality characteristics 5.3 Description of service scope and context 5.3.1 General 5.3.2 Guidelines for description of services |
| 24 | 5.4 Description of healthcare processes 5.4.1 General 5.4.2 Guidelines 5.5 Evaluation and monitoring 5.5.1 General 5.5.2 Guidelines for evaluation and monitoring |
| 25 | 6 Risk management 6.1 Telehealth service risk, quality and safety assessment |
| 26 | 6.2 Risk assessment – Identification 6.2.1 General 6.2.2 Guidelines for risk assessment |
| 27 | 6.3 Risk assessment – analysis 6.3.1 General 6.3.2 Guidelines for risk analysis 6.4 Risk assessment – evaluation 6.4.1 General 6.4.2 Guidelines for risk evaluation |
| 28 | 6.5 Risk treatment 6.5.1 General 6.5.2 Guidelines for risk treatment 7 Financial management 7.1 Quality characteristics 7.1.1 General |
| 29 | 7.1.2 Guidelines for sustainability 7.1.3 Guidelines for healthcare funds 7.1.4 Guidelines for service payment 8 Service planning 8.1 Quality characteristics 8.1.1 General 8.1.2 Guidelines for service design |
| 30 | 8.1.3 Guidelines for service availability 8.1.4 Guidelines for duration of care 8.1.5 Guidelines for service level agreements |
| 31 | 9 Human resources planning 9.1 Quality characteristics 9.1.1 General 9.1.2 Guidelines for human resources skills and training |
| 32 | 9.1.3 Guidelines for consultation with human resources 10 Care planning 10.1 Quality characteristics 10.1.1 General 10.1.2 Guidelines for healthcare processes 10.1.3 Guidelines for care plans 10.1.4 Guidelines for healthcare continuity |
| 33 | 10.1.5 Guidelines for emergency procedures 10.1.6 Guidelines for when clinical guidelines and protocols are unavailable 10.1.7 Guidelines for adverse event management 10.1.8 Guidelines for professional health record management |
| 34 | 11 Responsibilities 11.1 Quality characteristics 11.1.1 General 11.1.2 Guidelines for healthcare mandates 11.1.3 Guidelines for informed consent |
| 35 | 11.1.4 Guidelines for care recipient preferences 11.1.5 Guidelines for care recipients’ expenses 11.1.6 Guidelines for providing appropriate healthcare services |
| 36 | 11.1.7 Guidelines for ensuring competence of care recipients 11.1.8 Guidelines for design of telehealth services 11.1.9 Guidelines for execution of care plans |
| 37 | 12 Facilities management 12.1 Quality characteristics 12.1.1 General 12.1.2 Guidelines for healthcare organization facilities 12.1.3 Guidelines for care recipient facilities |
| 38 | 13 Technology management 13.1 Quality characteristics 13.1.1 General |
| 39 | 13.1.2 Guidelines for safety and quality 13.1.3 Guidelines for service support 13.1.4 Guidelines for service delivery |
| 40 | 13.1.5 Guidelines for infrastructure management 13.1.6 Guidelines for deployment management 13.1.7 Guidelines for operations management |
| 41 | 13.1.8 Guidelines for technical support 13.1.9 Guidelines for device management |
| 42 | 14 Information management 14.1 Quality characteristics 14.1.1 General 14.1.2 Guidelines for privacy 14.1.3 Guidelines to protect care recipient identity 14.1.4 Guidelines for confidentiality of health records |
| 43 | 14.1.5 Guidelines for consultations, ordering and prescribing 14.1.6 Guidelines for coordination and scheduling 14.1.7 Guidelines for data quality |
| 45 | Annex A (informative) Procedures for the implementation of telehealth services by a large organization |
| 47 | Annex B (informative) Using quality planning guidelines in real-world telehealth services |
| 56 | Bibliography |
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BS EN ISO 13131:2022:2023 Edition
Health informatics. Telehealth services. Quality planning guidelines Published By Publication Date Number of Pages BSI…
