BSI PD ISO/TR 28118:2009
$215.11
Information and documentation. Performance indicators for national libraries
| Published By | Publication Date | Number of Pages |
| BSI | 2009 | 102 |
This Technical Report establishes the performance indicators for national libraries. It is also applicable to libraries with regional tasks and without a defined population to be served, as many of their evaluation problems correspond to those of national libraries.
The performance indicators are of special interest for comparison over time within the same library. Comparisons between libraries are possible, if differences in the tasks and constituencies of the libraries are taken into account.
This Technical Report does not include performance indicators for evaluating the outcomes or impact of library services either on individuals, on the communities that libraries serve, or on society at this time. Since this is an evolving area of performance measurement for libraries, such performance indicators can be added at a later date.
This Technical Report is not intended to exclude the use of any performance indicators which have not been specified herein.
PDF Catalog
| PDF Pages | PDF Title |
|---|---|
| 9 | Scope Terms and definitions |
| 18 | Use of performance indicators General considerations |
| 19 | Selection of performance indicators Limitations of performance measurement Optimizing scores on performance indicators Degree of accuracy Linking resources to services Comparability of performance indicator data |
| 20 | Descriptive framework Presentation of the performance indicators Description of the performance indicators General Name Background Definition of the performance indicator |
| 21 | Objective of the performance indicator Method(s) Interpretation and use of results Examples and further reading List of performance indicators for national libraries |
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