ISO 10004:2012
$41.60
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
| Published By | Publication Date | Number of Pages |
| ISO | 2012-09 | 40 |
ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
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